Terms of Service

A to Z Fulfillment LLC

These Terms of Service set out the ground rules for using the website of A to Z Fulfillment LLC, the developer business named AtoZFulfillment, and for doing business with the fulfilment operation based at 11863 S Jensen Farm Cv, Draper - 84020-1760, United States (US). By opening a page, sending an enquiry, booking a dock slot, or signing a service agreement, you agree to be bound by these terms to the extent the law allows. This page is a long text because a warehouse relationship has many moving parts. Read it all the way through before you ship a pallet. Where a clause is unclear, write to page@atozfulfillment.lat or call the office line +12347425615 and the Company will put the clause in plain words.

The Company and a seller draw up a separate service agreement for ongoing work. These website terms govern the light contact and the everyday use of the pages. The service agreement governs the dock throughput, rates, and liability for stored goods. Where the two texts meet on a matter, the service agreement wins for that specific work. Where a visitor only reads the site and never orders a service, these terms still govern that reading, because every page imposes a basic duty to use the site lawfully.

1. Acceptance Of These Terms

Use of the website counts as acceptance of these terms in their current form. When a seller first sends a serious enquiry or opens a seller account, the Company treats that step as a fresh reading of the version that lives on that day. The Company updates this page when the law or the services move, so a returning user should check the top of the page for the effective date. A material change is announced on the homepage or by email where the Company has a working address.

If a term is not acceptable, stop using the site and do not send another enquiry. No one is forced to read these words. A refusal to accept simply means the door stays shut and no service begins. Anyone who keeps using the pages after a change agrees to the new text for activity that follows the change, while older records keep the promise that stood when that data arrived.

2. Who May Use The Site

The site serves businesses and adults who act for a company or for themselves. A visitor should be at least the age of majority in the place where they live. The dock may decline a request for any lawful reason, including a history of abuse, a lack of identification, or a conflicting inventory. The dock and the site team answer to the operator A to Z Fulfillment LLC, whose place of business is set out at the top of this text, and they may refuse service where accepting it would break a law of the United States or of the seller marketplace that feeds the dock.

3. Definitions Used In This Text

Several words carry a fixed meaning in this text. The Company means A to Z Fulfillment LLC and the dock that works under the AtoZFulfillment name. The Site means the pages served from this domain. A Seller means the business that sends goods to the dock for fulfilment. A Buyer is the end customer who orders goods from a Seller. Goods mean the physical units that a Seller sends for storage or shipment. Services mean the receiving, racked storage, pick and pack, same-day cutoff shipping, returns processing, and inventory reporting that this Site describes. A Parcel is one packed and labelled shipment that leaves the dock for a Buyer.

These fixed words keep the later clauses short. Whenever the text says the Company acts, it means the same operator mentioned at the top. Whenever it says a Seller pays, the duty falls on the business whose name is on the account. A visitor who never becomes a Seller is still bound by the clauses about Site use and about the law that governs the pages.

4. Permitted Use Of The Website

The Site is provided so a Seller can read about the Services, ask questions, and open a working relationship. The pages may be used for those honest purposes only. A visitor must not break into a private part of the Site, must not try to gather other people data without a right, and must not place a load on a page that unreasonably slows the service for others. Automated scraping that reads price or contact fields is not allowed without a prior written note from the Company.

The Site text, colours, and layout are original work. A visitor may view them and may quote a short passage with a clear note of where it came from, but may not copy a whole page to run a lookalike site. The discipline of these terms also forbids posting anything on the Site that is false, harmful, or unlawful. Because the Site does not host a public forum, the strongest misuse would be sending a bogus enquiry, and the Company guards the inbox against that because a fake request wastes a dock slot that a real Seller needs.

5. Accounts And Identity

A Seller account needs a true business name and a working contact. The Company verifies the identity behind a new account so that a parcel and an invoice go to the right people. Each account holder must keep the login secret and must tell the Company promptly if a code seems lost. The account holder answers for every order that the account releases, so do not let a stranger hold your key.

If a registration detail changes, such as a legal name or an address at 11863 S Jensen Farm Cv, Draper - 84020-1760 or a billing contact, update the account before the next shipment. A stale address can delay an invoice or lose a claim notice. The Company may suspend an account where identity cannot be confirmed, and it will say why in a plain message before it shuts a lane.

6. Enquiries And Quotes

An enquiry through the contact ticket or by phone at +12347425615 opens a conversation, not a contract. The Company answers with information and, where asked, with a written quote. A quote names the services, the rate, and the term for which the rate stands. A quote is an invitation to deal, not a binding sale until the Seller accepts it in writing or ships a first pallet under it.

Rates move with freight markets and with carrier surcharges. The Company tries to hold a quote for the days it names, but a fuel or zone surcharge imposed by a carrier may pass to the parcel. Every surcharge is shown on the invoice line so the Seller sees what the dock charge and what the carrier added. If a Seller wants a firmer rate, ask for a signed rate agreement with a stated period, and the Company will write one.

7. The Fulfilment Services Offered

The dock runs six Services. Receiving and intake checks a freight arrival against its paperwork and writes every unit into the stock file. Racked storage holds stock in logged steel bays so the lot stays safe and the count stays honest. Pick and pack gathers orders by zone, packs them tight, and labels them with a scan that rejects a wrong parcel. Same-day cutoff shipping hands a parcel to a carrier on the shift it clears the cutoff. Returns processing opens every return, sorts it into resellable or scrap, and reports the reason. Inventory reporting keeps the on-hand count true so a Seller can plan.

Each Service is described in richer prose on the services page, reachable through the footer. Those page descriptions are marketing in tone but accurate in fact. If a description and a signed service agreement differ on a point of duty, the signed agreement governs. A Seller can take one Service or all six. The Company prices each Service on its own line so a Seller never pays for a rack it does not use or for a screen it does not open.

8. Orders, Cutoffs, And Shipping Hours

An order moves to fulfilment when it reaches the dock release point. The cutoff hour is the latest point in the day at which an order can clear storage and still ride a scheduled carrier lane. Orders whole before the cutoff ship on the same day; orders whole after the cutoff ride the next available lane. The Company publishes its cutoff hour on the services page and repeats it on request, because the cutoff is the hinge on which the promise of same-day shipping turns.

Dock hours are stated on the contact page. Cutoff and carrier schedules can shift over a holiday, and the Company announces the change ahead of the affected date so a Seller can warn its buyers. A Seller that has no cutoff and that ships all day uses a rolling release instead. Either way the parcel clears to the dock when the Bench says ready, and the Company writes the release time so a later answer about timing can name the exact minute.

9. Labels, Carriers, And Tracking

A parcel carries a printed label that names the Buyer, the delivery address, and the tracking code. The Bench uses scans to match the printed label to the weighed parcel, and a mismatch holds the parcel on the bench rather than letting it drift. When a parcel leaves, the dock makes a hand-off scan to the carrier so the Buyer sees live movement from the moment the tailgate clears.

The dock works with the carrier lanes a Seller chooses or with the lanes the Company keeps for the best blend of price and delivery. If a Seller insists on a specific carrier outside a standard lane, the dock prices the exception and asks before it books. The Buyer owns the relationship with the carrier once the parcel leaves the dock. For that reason the Company shares the tracking detail so the Seller can answer its own support queue.

10. Returns And Damaged Goods

A returned parcel opens on the inspection bench the day it arrives. The clerk compares the unit to the order, records the condition, and sorts the unit into resellable, repairable, or scrap. The Seller reads the disposition through the report and decides what happens next, subject to the marketplaces rule. A unit that clears inspection moves back to a ready bin so its next order does not wait on a restock run.

When a parcel arrives damaged in transit, the dock photographs the carton and the unit and logs the carrier name and the delivery state. A claim against a carrier starts with that evidence, and the Company hands the Seller the file so the Seller can decide whether the amount is worth the chase. Returns that show a pattern, such as a recurring size or a recurring fault, are flagged in the weekly summary so a Seller can fix the listing or the supply before the trend grows.

11. Storage, Risk, And Insurance

Stock that rests in the racked storage sits in a logged bay at the address 11863 S Jensen Farm Cv, Draper - 84020-1760, United States (US). The Company keeps the aisle safe and the count true, and it guards the premises, but insurance for the value of stored goods is a separate decision a Seller makes. The Company can arrange a merchant value cover on request for a stated fee, or a Seller can rely on its own policy. Either way the cover should be named before a high value pallet arrives.

Risk for goods in transit passes when the carrier takes the hand-off scan, unless a signed agreement says otherwise. Before that scan the risk sits with the Company under the limits this text sets out. The Company answers for loss that its own failure caused within the liability limit of Clause Fourteen, and it does not accept an unlimited value unless a written addendum raises the limit and the price for the higher exposure.

12. Fees, Invoicing, And Payment

Every Service carries a published rate for the standard job. The Company invoices on the cycle the Seller chose, usually monthly, and the invoice names each line: receiving, per-slot storage, pick and pack per unit, carrier postage at cost, returns processing, and reports. Nothing appears as a hidden breadcrumb. Within each line the Company shows the unit count and the applied rate so a Seller can recheck a total before it pays.

Payment falls due on the day the invoice states. A late amount may pause the release of further orders until the ledger clears, and the Company will warn the Seller before it holds a parcel. Taxes are added where the law requires and are shown separately. A disputed invoice should be raised in writing within a stated window, because the Company can answer an open line far more easily than a month old one. Where a court orders interest, the rate follows the rule that governs this text.

13. Reporting And Data Accuracy

Inventory reporting writes the stock truth. Each scan that moves a unit moves the on-hand count, so the number a Seller reads in the portal matches the bins on the floor. The report shows on-hand, committed, sellable, aged, and per-location counts, and it separates the happy path from the exception counters. Where a physical check drifts from the screen, the Company recounts and repairs the record rather than let the error spread.

A report is only as good as the data that feeds it. If a Seller holds the dock to a count it never shipped, or if a Seller clears a unit that still stands on the floor, the difference shows as a variance. The Seller should raise a variance quickly so the team can walk the aisle and set the number right. Reports carry no guarantee that they are a tax opinion, and a Seller should keep its own ledger where a rule demands a separate record.

14. Liability And Limits Of Liability

Nothing in these terms limits a duty the law will not allow to be limited, such as liability for fraud or for a serious injury on the premises caused by the Company negligence. Within that boundary, the Company total liability for a claim that arises from a Service is limited to the lower of two sums: the value the Seller declared for the goods under its cover, or the fees the Seller paid to the Company in the three months before the event. Consequential loss, lost profit, and a knock-on marketplace suspension are not recoverable from the Company where the law permits that exclusion.

The limit exists because the dock charge is small beside the value of a full carton. If a Seller wants wider protection, it should buy the merchant cover of Clause Eleven or raise the limit in writing with a matching fee. A claim must be raised in writing within a fair window after the event and must be supported by the photographs and the scans the dock holds. A late or unsupported claim is much harder to prove, and the Company is not asked to rebuild an old account on memory alone.

15. Disclaimers And No Implied Warranty

The Site and the Services are provided on an as available and as is basis to the extent the law allows. The Company gives no promise that a page never faults, that a parcel always clears a carrier on the exact minute, or that a report never holds a keying slip that the next scan corrects. The Company uses reasonable skill and care, and it answers honestly when an error leaks through, but it does not sell the Site as a flawless machine.

Any implied warranty that the law grants is stated plainly here so there is no confusion. The true promise of the dock is the scan trail and the daily report, not a slogan. A Seller that wants a firm guarantee around a delivery time should buy the specific service that states one, and read the service agreement where that promise lives. Where a marketplace of the Buyer imposes its own rules, those rules bind the Seller and are enforced above the marketing words of the Site.

16. Your Indemnity To The Company

You agree to hold the Company harmless against a claim that arises from a misuse you caused. That includes a claim that your goods broke a law, that your account released an order without authority, that your instructions damaged a parcel, or that your data was false and misled the dock into an unsafe load. The indemnity does not excuse the Company from its own failure. It simply says that where the cause is on your side, the cost of defending the claim falls on you.

If a Buyer sues the dock over a parcel you ordered shipped, the indemnity lets the Company call on you to step in and to carry the defence with your own carrier and your own buyer policy. The dock will tell you the moment a claim lands, will not settle it on your behalf without your written okay, and will keep the cost it asks for to what the incident actually needed.

17. Termination And Suspension

Either side may end an ongoing service agreement on the notice the signed text names. Where there is no signed text, either side may end the arrangement on a stated number of days written notice. Ending a relationship does not cancel money already earned. The Seller still pays for the storage days used and for the parcels the dock shipped before the notice landed.

The Company may suspend a lane without notice where a real risk exists, such as a safety hazard, a broken load, or a clear sign the Seller will not pay. A suspension is temporary first. The Company tells the Seller why and what will lift the hold. If the risk does not clear, the Company may end the arrangement and will give the Seller a fair window to collect its stock, subject to a lien for an unpaid balance that the law lets the dock hold.

18. Intellectual Property

The words, layout, colours, and the A to Z Fulfillment and AtoZFulfillment marks on the Site are owned by the Company. A Seller gets a limited right to view and to use the pages for its own business. That right stops short of copying a whole page, reusing the trade mark on another site, or drawing a visitor away from the real dock. The mark and the text are the goodwill of the floor, and the Company protects them as the small business asset they are.

When a Seller sends the dock its own stock data and artwork, the Seller keeps the ownership of that material and grants the Company only the rights needed to run the parcel and the report. Nothing in these terms turns over a Seller brand to the Company. The Company stores what it needs to serve the label and returns the rest at the end of the arrangement, in the form the data policy describes.

19. Governing Law And Disputes

These terms and the services they cover are governed by the law of the State of Utah and, where a federal rule reaches, the law of the United States of America, without picking out a conflicts rule that would send the matter elsewhere. The Company carries on business from 11863 S Jensen Farm Cv, Draper - 84020-1760, United States (US), so the courts that sit closest to that address are the natural home for a dispute.

Before a court is asked, both sides should try an honest exchange in writing for a stated number of days. Many disputes are a missing label or a mistaken count, and a note to the inbox can settle those in a morning. If a dispute still stands, the parties agree to the jurisdiction set out above. Where a Seller lives outside the United States, that Seller may still pursue its local consumer rights where a mandatory law of the Seller home gives a wider protection, and this clause does not strip away a right the law forbids it to strip.

20. Whole Agreement And Severability

This page, together with any signed service agreement and the Privacy Policy, is the whole record of the arrangement a Seller has with the Company. A marketing word on an earlier page does not bind the dock if the service agreement says a different duty. No trader or agent may promise a rate the page does not state unless that promise is written and signed by the dock. Keep the written text, because it is the safest proof of what you agreed.

If a court finds one line of this text unenforceable, the rest stays in force. The failing clause is read down only so far as it must go. Headings are for navigation and do not add a duty. A delay in enforcing a right is not a waiver of that right, and a single enforcement does not stop a later one. These closing rules mean the text survives a small flaw without dragging the whole agreement down.

21. How To Ask A Question About These Terms

Ask before you rely on a guess. Write to page@atozfulfillment.lat with the word terms in the subject, or call the office line +12347425615 Monday to Friday 07:00 to 18:00 and Saturday 08:00 to 14:00. The team will read the clause with you and put it in plain words, and where a clause is unfair the dock will say so rather than hide behind a screen.

Post reaches the dock at A to Z Fulfillment LLC, 11863 S Jensen Farm Cv, Draper - 84020-1760, United States (US). Keep a copy of the version you signed against. The Company updates these terms from time to time and posts the new text here, and the current page governs every reading that follows the change. Thank you for reading to the end of a long but honest page.

AtoZFulfillment • A to Z Fulfillment LLC